Frequently Asked Questions

REGISTRATION

Is the entry fee a donation?

Like many large fundraising events, the entry fee is not a donation, it’s covering the operating and admin costs related to the day.

However, the ticket price is generally lower than our standard BridgeClimb prices – to allow for climbers to factor in a fundraising contribution in addition. Plus, we’re contributing prizes, donations from photo sales, promoting Black Dog Institute’s great work, and also organising partner activity to contribute to the day. 

Do I have to ask others to donate to my Climb/team?

While you can ask people to join your fundraising efforts by sharing your fundraising page with them, you can simply make a donation yourself and not make any requests of others if you prefer. 

Is there a deadline to enter ?

There is no deadline but there is the potential for us to sell out, and also for particular climb times/windows to book out, so if you are keen on a morning climb for example, we definitely recommend getting in early.

I’m receiving the following message when I try to register – what am I doing wrong? 

Error Message:
"You have selected less than 10 tickets. Please go back to choose your desired group size"

If you select a 'group size of 10 or more', you must select at least 10 tickets to qualify for the price of $148/ticket.

If you select a 'group size of 5-9', you must select at least 5 tickets to qualify for the price of $168/ticket.

I want to join my work team – how do I do that?

Your team has a unique fundraising page that includes a link to ‘join us’ – one of your teammates should be able to pass on the link to your team page and then follow the prompts to join.

You’ll need to join as an individual to be added to the team – which is a payment of $198/pp.  

The lower price is only available for those registered in the initial group set-up.

My friend set-up a team for 10 of us, but didn’t include my personal details/allocate a ticket specifically to me when registering - can I add my details now so I can have a personal fundraising page? The ticket has already been paid for.

Please send us your details - name, email address, climb time and your team’s name. We can add you to your group under one of the existing paid tickets.

Email us at [email protected]

Can I transfer my ticket or obtain a refund?

Climbers can reassign their booking up to 72 hours before and will incur a $30 change fee. Changes requested after this time may be able to be accommodated. BridgeClimb cannot guarantee the reassignment.

Regarding refunds:

  • Cancellations up to 14 days before the climb date will incur a $25 fee per adult ticket.
  • Cancellations within 13 days to 7 days will incur a 25% cancellation fee per booking.
  • Cancellations within 7 days are not permitted.

FUNDRAISING

I'd like to fundraise online - how do I set up my personal fundraising web page?

Setting up your personal fundraising page is easy.  Once you click register, you'll be prompted through each step of the process which includes setting up you fundraising account. Your Climb for a Cause fundraising page can be personalised with your own photos and messages. You can link it to your Facebook and Twitter account, send emails to your friends, even bank your cash donations there.                                                                                                                    

You must use your personal fundraising page only for the purposes of raising funds for Black Dog Institute in connection with your participation in Climb for a Cause.

More information is available in the event Terms and Conditions climbforacause.bridgeclimb.com/terms 

If BridgeClimb suspects that you not complied with these terms, it may suspend or cancel your personal fundraising page.

How do I find the link to my personal fundraising page?

Every participant is given a unique website address (URL) for their event. Please check your registration confirmation email for your personal URL or log into your account and select 'My fundraising' where you will see your 'Personal Page URL’. 

If you have deleted or misplaced your registration email just let us know and we can resend it to you. 

Can I collect donations offline and pay using my credit card via my fundraising page?

Yes. If some people pay you in cash, you can add it to your fundraising page on their behalf. In order to give them tax receipts, be sure you enter their name and email address.

When will I receive information on my specific Climb time?

In the coming weeks, we’ll be allocating specific climb times within your preferred climb time window. You can expect an email from BridgeClimb with your climb time and pre-climb information by 22 April 2022.

Climbing

Click here for all FAQ’s related to climbing the Sydney Harbour Bridge with BridgeClimb